Technical Support Team Leader & Engineer
Reference #: #0037
Job Type:
Engineer
CV Submitted to BRS Database:
2020
Technical Skills:
- Incident Management of High Severity Incidents. Outage Management
- Active and proactive monitoring of the network
- Identification of P1/P2 incident
- Communication Skills Edexcel
- Application of Number
- ITILĀ® Intermediate Certificate in Service Operation AXELOS
- ITILĀ® Foundation Certificate in IT Service Management AXELOS
- Prince2 Practitioner Certification AXELOS
- CISCO Certified Network Professional (CCNP) CISCO
- CISCO Certified Network Associate (CCNA) CISCO
- Fortinet Certified Network Security Administrator (FCNSA) Fortinet
- Taking ownership and managing communication in the event of incident, ensuring a high quality ticket management philosophy is maintained from a ticket detail and ticket management perspective
- Resolution of incident within customer agreed SLAs
- Analyzing and coordinating escalations/ reassignment
- Completion of major incident reports
- Updating Known error/Knowledge base database
- Creating problem records
Professional Experience:
- Technical Support Team Leader NOC : Virgin Media – August 2015 – Present
- Team Leader (Hosting Operation Center) : KCOM Group PLC – December 2013 – August 2015
- Network Installation and Configuration Engineer : Black Box Network Services – August 2012 – September 2013
- Field Engineer : KCP Limited – May 2013 – August 2013
- Checkouts Operator / Admin Assistance : Morrisons – October 2010 – August 2012
Location: London, United Kingdom
Willing to Relocate: Yes / Remote
Reference #: 0037