Reference #: #0037

Job Type: 

 Engineer

CV Submitted to BRS Database:

2020

Technical Skills:

• Incident Management of High Severity Incidents. Outage Management 
• Active and proactive monitoring of the network
• Identification of P1/P2 incident
• Communication Skills  Edexcel
• Application of Number
• ITIL® Intermediate Certificate in Service Operation AXELOS
• ITIL® Foundation Certificate in IT Service Management AXELOS
• Prince2 Practitioner Certification AXELOS
• CISCO Certified Network Professional (CCNP) CISCO
• CISCO Certified Network Associate (CCNA) CISCO
• Fortinet Certified Network Security Administrator (FCNSA) Fortinet
• Taking ownership and managing communication in the event of incident, ensuring a high quality ticket management philosophy is maintained from a ticket detail and ticket management perspective
• Resolution of incident within customer agreed SLAs
• Analyzing and coordinating escalations/ reassignment
• Completion of major incident reports
• Updating Known error/Knowledge base database
• Creating problem records

Professional Experience:

• Technical Support Team Leader NOC : Virgin Media – August 2015 – Present
• Team Leader (Hosting Operation Center) : KCOM Group PLC – December 2013 – August 2015
• Network Installation and Configuration Engineer : Black Box Network Services – August 2012 – September 2013 
• Field Engineer : KCP Limited – May 2013 – August 2013
• Checkouts Operator / Admin Assistance : Morrisons – October 2010 – August 2012

Location: London, United Kingdom

Reference #: 0037