Technical Support Team Leader & Engineer

Reference #: #0037

Job Type: 

 Engineer

CV Submitted to BRS Database:

2020

Technical Skills:

  • Incident Management of High Severity Incidents. Outage Management 
  • Active and proactive monitoring of the network
  • Identification of P1/P2 incident
  • Communication Skills  Edexcel
  • Application of Number
  • ITIL® Intermediate Certificate in Service Operation AXELOS
  • ITIL® Foundation Certificate in IT Service Management AXELOS
  • Prince2 Practitioner Certification AXELOS
  • CISCO Certified Network Professional (CCNP) CISCO
  • CISCO Certified Network Associate (CCNA) CISCO
  • Fortinet Certified Network Security Administrator (FCNSA) Fortinet
  • Taking ownership and managing communication in the event of incident, ensuring a high quality ticket management philosophy is maintained from a ticket detail and ticket management perspective
  • Resolution of incident within customer agreed SLAs
  • Analyzing and coordinating escalations/ reassignment
  • Completion of major incident reports
  • Updating Known error/Knowledge base database
  • Creating problem records

Professional Experience:

  • Technical Support Team Leader NOC : Virgin Media – August 2015 – Present
  • Team Leader (Hosting Operation Center) : KCOM Group PLC – December 2013 – August 2015
  • Network Installation and Configuration Engineer : Black Box Network Services – August 2012 – September 2013 
  • Field Engineer : KCP Limited – May 2013 – August 2013
  • Checkouts Operator / Admin Assistance : Morrisons – October 2010 – August 2012

 

Location: London, United Kingdom

Willing to Relocate: Yes / Remote

Reference #: 0037